Patient Satisfaction   When patients know your emergency room wait time their expectations are
set and experience enhanced. Knowing what approximate wait time exists translates into higher patient satisfaction.

Transparency   Whether its quality scores, infection rates or provider comparisons consumers trust what they can see. Posting ED wait times aligns with what consumers desire and are demanding by allowing them to have the information they deem useful, in making a healthcare decision.

Emergency Department Performance   By being transparent, your ED team will be more motivated to drive ED performance and quality. Consumer awareness motivates ED team members to take deeper ownership of the service and instills a greater sense of pride. Published times also support other metrics already established, such as “ED Patients Seen in 30 minutes…” guarantees.

Load Balancing  For health systems with multiple ERs and / or urgent care centers in close proximity to one another, posting wait times encourages patients to go to the facility within the system with the shortest wait times. This translates into better load balancing across resources.

Hospital Image   Posting emergency room wait times for consumers to instantly retrieve with a single text to "4ER411" reflects being in touch with technology and the community. Reaching out to your markets and offering instantaneous information, via a single text, reinforces your position as a cutting edge market leader.

Market share   Positively engaging with consumers drives more patients to your hospital’s "front door," increasing admissions and revenue growth.