Patient Satisfaction When patients know your emergency room wait time their expectations are set and experience enhanced. Knowing ahead what approximate wait time exists translates to higher patient satisfaction

Transparency Whether its quality scores, infection rates or provider comparisons consumers trust what they can see. Posting ER wait times aligns with what consumers desire and are demanding.

Emergency Department Performance By being transparent your ED team will be more motivated to drive ED performance and quality. Consumer awareness motivates ED team members to take deeper ownership of the service and instills a greater sense of pride. Published times also support other benchmarks and metrics already in place

Load leveling For health systems with more than one ER in close proximity to another posting wait times encourages patients to go to ED’s within the system with shorter wait times. This translates into better load balancing and increased efficiency across resources.

Hospital Image Putting emergency room wait times out there for consumers to instantly retrieve with a single text to "4ER411" reflects your being in touch with technology and your communities(s). Reaching out to your markets and offering instantaneous information via a single text reinforces your position as a cutting edge market leader. Your hospital will be seen as "cool, informed and connected"

Market share Reaching out to consumers will drive more patients to your hospital’s "front door" increasing admissions and revenue growth.