Why should hospitals use a texting service like ERTexting?

The key is measurable results. When someone texts 4ER411 during an emergency, a database record is created for the participating hospital or urgent care facility. Texting is fast-becoming a prominent weapon in the marketing arsenal due to its ability to clearly measure results and assist in the creation of a database.

Who owns the database created by the emergency texting platform?

The hospital or urgent care facility is the sole owner of the database created by the ERTexting platform. We can create follow-up outbound media campaigns for this database, but it remains the sole property of the healthcare organization, that is ERTexting’s client.

How do hospitals provide the ER wait time information necessary for ERTexting’s Technology interface?

ERTexting’s technology division will assist hospitals and urgent care centers in setting up live ER wait time feeds online that can be accessed by ERTexting for broadcast to the public. This part of the service set-up is simple and usually can be completed within a few days.

What’s so special about ERTexting’s service?

ERTexting offers a complete texting and integrated marketing platform. We not only have knowledge of the technical implementation, but also the marketing side of the emergency department. 4ER411 is the single most memorable text code available in the marketplace and our advanced system has been set-up for ease of use during what is obviously a difficult time for the end user.

What will ERTexting do for a hospital’s ER/ED?

The evidence is overwhelming that ER/ED’s performances have been enhanced by this service. In today’s fast-paced world, people do not want to wait and if your hospital or urgent care facility’s wait times are being featured, people will access the information and use it when necessary.

What is considered a competitive Emergency Department wait time?

In today’s competitive ER/ED environment, wait times are becoming an important measuring stick for patient selection. The simple answer is that it depends upon your marketplace. Typically, hospitals and urgent care facilities have been trying to strive for times under the national average, which at last study was over 4 hours and actually increasing. Many hospitals and urgent care centers also define wait times differently, presenting them as the time it takes to be treated by a health care professional.