Press Ganey Associates Reports the Top 10 Metro Areas for Emergency Department Patient Satisfaction
Filed under: ER Facts, ER Reviews, Wait Times Health Services
According to Press Ganey Associates’ annual ED patient satisfaction survey, hospital emergency room (ER) patient satisfaction is highest in Miami, FL; Hartford, CT; and Indianapolis, IN. According to the report, he communication of ER wait times and delays was critical to the high scores in these markets. The nationwide survey gauged the experiences of more than 1.6 million patients treated at 1,908 hospitals between January 1 to December 31, 2010.
“Satisfaction is a part of good patient communication and good patient flow in the hospital,” said Christy Dempsey, senior vice president for clinical and operational consulting services at Press Ganey.
Another key finding from the survey is that regardless of what metro area patients live in, they placed the highest priority on being kept informed about emergency department delays. This need was given a greater emphasis than on how well their pain was controlled or the overall ratings of care received.
| Rank |
Score |
| 1. Miami-Ft. Lauderdale |
87.0 |
| 2. Hartford, Conn. |
86.8 |
| 3. Indianapolis |
86.5 |
| 4. Columbus, Ohio |
86.4 |
| 5. Milwaukee |
86.2 |
| 6. New Orleans |
85.6 |
| 6. Boston |
85.6 |
| 6. Philadelphia |
85.6 |
| 9. Detroit |
85.3 |
| 10. Chicago |
85.2 |
One important lesson hospitals can draw from the report is that ER patient satisfaction has a direct correlation to a hospital’s bottom line. If you are considering enhancing your ER by communicated expected wait times, please contact ER Texting for a free demonstration and consultation.
About ER Texting
ER Texting provides texting services to hospitals and urgent care facilities that want to post their emergency room wait time and allow consumers to access those times via text message. By virtue of its dedicated and highly recognizable SMS short code 4ER411, ER Texting offers a complete, secure, compliant and integrated texting and marketing platform. For more information on ER Texting and our capabilities, please visit www.ERtexting.com.
Hospitals Take ER Wait Times to Another Level
Filed under: Emergency Services, ER Facts, ER Reviews, Wait Times Health Services
ER Texting Phone Emergency
The U.S is the global texting leader with over 40 million subscribers. Its no surprise that more and more companies are using this method of communication to reach out to potential customers. One industry that has been hit with the texting frenzy is hospitals.
The idea of using your cell for an emergency is a concept that has been thought of before, just not in the ER room. ER Texting is a fairly new company that came up with the concept of texting wait times to those who are in need of emergency medial service. How it works is pretty simple: You text your zip code to 4ER411 and receive a text showing you ER wait times from local participating hospitals. Texting 4ER411 doesn’t cost you anything more than your regular texting fee, so it’s completely free to the users. Hospitals benefit from this by making it easier for patients to reach out to them and essentially help out those in need.
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